Terms & Conditions

These Terms & Conditions govern your use of the Velixo website and purchases made through it. By accessing our site, you agree to these Terms.

1. About Us

Velixo is operated by SERIOUSLY SPOOKY LTD (Company No. 15955015). The terms “Velixo”, “we”, “us”, or “our” refer to SERIOUSLY SPOOKY LTD and its website, services, and products.

2. Agreement to Terms

By using our website you confirm that you are at least the age of majority in your jurisdiction and agree to comply with these Terms, our Privacy Policy, Cookie Policy, and Acceptable Use Policy.

3. Accounts & Security

• Provide accurate, complete information and keep your credentials confidential.
• You are responsible for all activity under your account.
• Notify us immediately of any unauthorised use or security concerns.

4. Orders, Pricing & Availability

• All orders are subject to acceptance and availability. We may correct errors, update information, or cancel orders if a product or price is inaccurate (even after submission), in accordance with applicable law.
• Prices and promotions may change without notice.
• On-demand items begin production after payment confirmation.
• We reserve the right to limit quantities or refuse service.

5. Payment & Billing

Payments are processed via secure third-party providers. By submitting payment details, you authorise us to charge the applicable amount. See our Payment Policy for accepted methods and refunds.

Currencies & Pricing: Prices on the website may be displayed in multiple currencies. The currencies currently offered are:

• GBP (£)
• AUD (A$)
• CAD (C$)
• EUR (€)
• USD ($)
• NZD (NZ$)

The currency applicable to your order will be the one you select at checkout. If your card/account is denominated in a different currency, your issuer or payment provider may apply its own exchange rate and fees. Displayed prices are indicative until confirmed at checkout; rounding may occur.

6. Shipping & Delivery

Delivery estimates and fees depend on destination and service. Title and risk pass to you upon delivery by the carrier. Please review our Shipping Policy for timelines, fees, and tracking details.

7. Returns & RMAs

Returns are accepted within the window and conditions stated in our Return Policy. You must request an RMA before sending any item back.

8. Acceptable Use & User Content

You agree not to misuse the site or engage in unlawful, infringing, harmful, or deceptive activities. Content you submit must be lawful and accurate. We may remove content or restrict access at our discretion. See our Acceptable Use Policy for details.

9. Intellectual Property

All site content (including text, images, logos, and designs) is owned by Velixo or its licensors and protected by intellectual property laws. You may not copy, reproduce, or exploit materials without prior written consent.

10. Disclaimers & Limitation of Liability

Except as required by law, the site and products are provided “as is” and “as available” without warranties of any kind. To the fullest extent permitted by law, Velixo and SERIOUSLY SPOOKY LTD will not be liable for indirect, incidental, or consequential damages.

Nothing in these Terms limits liability that cannot be excluded by applicable law.

11. Privacy & Cookies

Your use of the site is also governed by our Privacy Policy and Cookie Policy, which describe how we process your data and your choices.

12. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Courts of England and Wales shall have non-exclusive jurisdiction, without prejudice to any mandatory consumer protections in your place of residence.

13. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page with an adjusted “Last Updated” date. Your continued use constitutes acceptance of the updated Terms.

Last updated: October 2025