Frequently Asked Questions

Answers to common questions about orders, shipping, returns and product care.

Orders

Can I change or cancel my order?
We can edit or cancel an order only before it enters production. Contact us as soon as possible with your order number.

How do I track my order?
You’ll receive a tracking link by email once your order ships. You can also use our Track your order page.

My address is wrong. What should I do?
Reach out immediately. If the order hasn’t shipped yet, we’ll update the address. If it has already shipped, the carrier rules apply.

Shipping

How long does delivery take?
Typically 5–12 business days depending on your location and production queue. Peak seasons may take longer.

Which countries do you ship to?
We ship to most regions worldwide. Final availability and rates are shown at checkout.

Returns & Exchanges

We offer a 30-day window for exchanges or returns. Defective or incorrect items are replaced at no cost.

Important: Please request an RMA (Return Merchandise Authorisation) before sending any items back. See our Return Policy for full instructions.

Sizing & Care

How do I choose my size?
Check the size chart on each product page. If you’re between sizes, consider your preferred fit (regular vs. oversized).

How should I wash my items?
Follow the care label and product page guidance to preserve color, shape and print quality.

Products

Do colors look the same in real life?
We aim for accuracy, but minor variations may occur due to screen settings and batch differences.

What fabrics do you use?
Premium blends and heavyweight cottons selected for durability and comfort. Full composition and GSM are listed per product.