Acceptable Use Policy

This Acceptable Use Policy (“AUP”) sets out rules for using the Velixo website, services, and related features. By accessing or using our site, you agree to this AUP.

1. Scope

This AUP applies to all visitors and customers of Velixo and covers the use of our website, content, accounts, and any interactive features (e.g., reviews or messages).

2. Prohibited Activities

• Illegal or harmful use: Using the site for unlawful activity, promoting violence, or facilitating harm.
• Security violations: Attempting to gain unauthorised access, probing, scanning, or testing system or network vulnerabilities.
• Network abuse: Interference with or disruption of the site, services, or connected networks (e.g., DDoS, flooding, mail bombing).
• Malware & exploits: Uploading or distributing malicious code, exploits, or content intended to damage or misuse systems or data.
• Intellectual property infringement: Uploading or sharing content that violates copyrights, trademarks, or other rights.
• Privacy violations: Collecting or publishing private information without consent; impersonation or misrepresentation.
• Spam and deceptive practices: Unsolicited promotions, fake reviews, link manipulation, or misleading claims.
• Data scraping & automated access: Unauthorised bots, crawlers, or scraping that burdens our infrastructure or bypasses controls.
• Resource abuse: Activities that degrade performance or consume disproportionate resources (e.g., repeated automated requests).
• Hate, harassment, and adult content: Content that is illegal, abusive, discriminatory, sexually explicit, or otherwise inappropriate for our audience.

3. User Responsibilities

• Provide accurate information and keep account details secure.
• Use the website in accordance with applicable laws and this AUP.
• Respect the rights and safety of other users and third parties.
• Promptly report suspected security issues or policy violations.

4. Content Standards

Any content you submit must be lawful, accurate, and not misleading. We may moderate, remove, or restrict content that we believe breaches this AUP or our Terms & Conditions.

5. Enforcement & Consequences

We may investigate suspected violations and take appropriate action at our discretion, including content removal, account suspension or termination, and cooperation with law enforcement where required.

6. Reporting Violations

If you believe this AUP has been violated, please contact us with details of the issue (including relevant URLs, order numbers, or screenshots where applicable).

7. Changes to This AUP

We may update this AUP from time to time to reflect changes in our services, legal requirements, or best practices. Updates will be posted on this page with an adjusted “Last Updated” date.

Last updated: October 2025